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Tech Support & Help Center

Online Platform Logins & Support Requests

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Login to Canvas
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Login to Skyward

Technology Support Ticket

Need help with your tech? Submit a support ticket to request help from our team. Please be aware that it may take up to 48 hours for a response.

Create a ticket

What can we help you with?

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School Emails

Computers & General Tech

FAQs

Canvas Support

Browsers Expand

When logging in on a desktop computer or laptop, Canvas works best using Chrome or Firefox browsers. Both browsers are free to download. You can access Canvas on your phone or tablet using a browser APP such as Safari or Chrome, or you can install the free Canvas APP on your mobile device. Not all Canvas features may be available on the APP.

When you start the APP for the first time you will need to enter our Canvas URL, which is https://lumenscholar.instructure.com

Alternatively, you can use a QR code from the desktop to log in to your iPad app. This video shows how to do that.

Student Canvas Account Login Expand

Every student has a Canvas account where they will access all of their courses. Students are added to Canvas by the school within 24 hours of receiving their Enrollment confirmation email. The student's username is their school email: firstname.lastname@lumenscholar.org (see School Email section, if needed).

To initially log in, please click the "Forgot Password?" link on the login page and enter the student's school email. The student will then get a link emailed to the school email address to set their own password.

Creating a Parent Account Expand

You will create a parent Canvas account to allow you to observe your student in Canvas. A student Canvas account must exist BEFORE a parent account may be requested. The first step is to create a parent account to obtain a pairing code from the student account.

You must be logged in to a student's account to obtain the required pairing code (use the step in the Student Canvas Account Login section above if you are not logged in to your student's account).

Watch the video or follow the steps below to create a parent account.

 

  1. Click on "Account" in the left-hand corner of the screen
  2. Click on "Settings"
  3. Click on "Pair With Observer" in the bottom, right corner of the screen. A pairing code will be generated and displayed
  4. Select and copy the code
  5. Click "OK"
  6. Click here to create your parent account.
  7. Click on the "Parent of a Canvas User?" icon at the top right of the page. A "Parents Signup" pop-up appears
  8. Enter your name (parent's name)
  9. Enter your email (enter main parent contact email)
  10. Create a password and re-enter the password
  11. Paste the pairing code you got from the section above
  12. Click on the usage agreement box
  13. Click "Start Participation". You will log in at the main Canvas login page from now on with the email address you used above.
Pairing More Than One Student Expand
  1. Obtain each of your student’s pairing codes (use the step in "Creating a Parent Account" section to find and copy codes.)
  2. Log into your parent account
  3. Click on “Account” in the left-hand corner of the screen
  4. Click on “Observing”
  5. Enter the first student’s pairing code into the box
  6. Click the “+Student”
  7. Repeat for additional students by entering a new pairing code and following the remaining steps.
Canvas Dashboard Customization Expand

Please follow the directions here to adjust your Canvas dashboard.

Profile Preferences Expand

Once you are logged into Canvas you can update your profile and set your notification preferences. To update your profile picture, click the account icon in the upper left corner of the Canvas menu bar. Click on "Settings" in the pop-up menu, then click on the profile picture to update it. Don't forget to save your profile.

Notification Preferences Expand

Notification preferences allow users to select how and when they want to be notified when various events occur within the course

Please Note...Notification settings are applied to all courses a user is enrolled in

Student's account already have your school email address as a communication channel

To set your notification preferences, click "Notifications" on the left sidebar

You can hover your mouse over a course activity item to see a description of that notification

Hover over the notification type you want to change and choose immediate, daily, weekly, or none

If you want to receive notification as text messages on your phone, click on "+ Contact Method" on the right side of the screen

Forgotten Passwords Expand
  1. Go to www.lumenscholar.instructure.com/login/canvas
  2. Click on "Forgot Password"
  3. Enter email (either Student or parent)
  4. Click on "Request Password"
  5. Follow the step provided

Skyward Support

Skyward provides parents, students, and teachers with a tool to communicate regarding student performance, transcript information, schedule, forms, and grades.

Skyward Functionality for Parents Expand

Parents will be able to utilize the following options in Skyward:

  • Update contact information, including emergency contact information
  • Verify demographics information
  • Check on course grades/transcripts and registered courses
  • Check on progress towards graduation
  • Monitor your student's attendance in classes
First Time Parent / Guardian Account or Forgotten Password Expand
  1. Click on the Skyward link.
  2. Click "Forgot your Login/Password?"
  3. Enter the parent/guardian email used during enrollment of your student
  4. You will get a recovery email. Copy and paste the Login ID into the login field labeled "Login ID:"
  5. Create your own password.
  6. Students can use the same above steps for their student accounts, using their school email (that ends in @lumenscholar.org).
  7. Bookmark Skyward for future reference.

Zoom Support

Students must be logged in to Zoom to join a class. To simplify the login process we use "Log in with Google" to log in to zoom. The following videos demonstrate how to log in. The link for each class is found either in Canvas (grades 4 - 12) or from their teacher (grades K-3).

Zoom Login on iPad Expand

Zoom Login on a Computer Expand

School Email Support

Accessing Your School Email Expand

Student emails are created within 24-48 hours after completing registration. Student emails are in the following format: firstname.lastname@lumenscholar.org. Default passwords are set as the student's birth date as an 8 digit number (mmddyyyy), for example: Birthday is January 4, 2019 = 01042019

Student emails are accessed for the first time by going to mail.google.com and clicking the "Sign In" button and logging in with the above email address and password.

Forgotten Passwords Expand
  1. Go to mail.google.com and enter your email address and click next.
  2. Click the "Forgot Password" link.
  3. Follow the onscreen steps provided.

Note: One of your previous passwords was your birthday (see format above)

Computer & General Tech Support

Common Problems & Solutions Expand

Below you will find common computer and tech problems and solutions. If you don't find a solution below, please submit a Technology Support Ticket.

First Time Logins to Computers Expand

Please follow these steps to log in to your new computer. Computers may be set up to start at any of the first 7 steps when first delivered.

  1. Connect the charging cable and wait 10 minutes to get a small charge.
  2. Turn the computer on if it doesn’t automatically come on
  3. Wait for it to completely boot up
  4. If prompted choose “United States” as the region
  5. Connect to your Wi-Fi (alternatively you can connect it to your modem or router via an ethernet cable). You can decide if you want the PC “discoverable by other PCs” on your network, either Yes or No will work
  6. Once you see that you are connected, click the Next button (and wait)
  7. When you see the “Welcome to Lumen Scholar Institute!” page enter your credentials (see below)
    1. If you get an error “Your email or password is incorrect” and you verified you entered it correctly press and hold the power button to turn off the machine
    2. Follow the prompts to “slide down to shut off the machine”
    3. Wait at least a minute
    4. Press the Power button to restart the computer
    5. Repeat steps 4-7 as prompted (it may already have your wifi credentials and not ask again)
  8. When prompted enter your initial password (shipped to you with your computer) and reset your password to something you’ll remember. We recommend something simple like your birthday followed by your initials and an exclamation point (!).
  9. Wait for the device to continue set-up
    1. You may be prompted to restart the computer

Note if you’ve completed all 9 steps (including reboot) and still can’t log in please call the school at 801-987-9497 and we will reset your password.

Internet Issues Expand
  • Check for connectivity and/or try to connect to your Wi-Fi or manually.
  • You may need to restart your computer.
Internet Filters Expand

The Lumen network provides filtering on all computers for the safety of students. These cannot be removed or altered, as they are on the entire Lumen network.

Frequently Asked Questions

What are the technology requirements to attend Lumen? Expand

Lumen provides iPads for all K - 9 students and laptops for all 4 - 9 students.

10th -12 students can request iPads and laptops at no cost from Lumen, if needed.

Can I get internet financial assistance? Expand

Yes, each year during registration you can apply for assistance. We reimburse for this expense twice per year.

Important note: If the form is not filled out at registration, reimbursement will not be given.

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