Support Tickets & Help Center
Tech Ticket
Having an issue with a Lumen platform? Need help with your tech? Submit a tech ticket to request help from our team. Please be aware that it may take up to one school day for a response.
Suggestion Ticket
We believe some of the best ideas come from our students, families, and staff. Your feedback helps us continue to grow, improve, and create the best possible experience for our Lumen community. Your feedback is very important to us.
What can we help you with?
Canvas Support
Skyward Support
Skyward provides parents, students, and teachers with a tool to communicate regarding student performance, transcript information, schedule, forms, and grades.
Zoom Support
Students must be logged in to Zoom to join a class. To simplify the login process we use "Log in with Google" to log in to zoom. The following videos demonstrate how to log in. The link for each class is found either in Canvas (grades 4 - 12) or from their teacher (grades K-3).