Tech Support & Help Center

When logging in on a desktop computer or laptop, Canvas works best using Chrome or Firefox browsers. Both browsers are free to download. You can access Canvas on your phone or tablet using a browser APP such as Safari or Chrome, or you can install the free Canvas APP on your mobile device. Not all Canvas features may be available on the APP.

When you start the APP for the first time you will need to enter our Canvas URL, which is https://lumenscholar.instructure.com

Alternatively, you can use a QR code from the desktop to log in to your iPad app. This video shows how to do that.

Every student has a Canvas account where they will access all of their courses. Students are added to Canvas by the school within 24 hours of receiving their Enrollment confirmation email. The student's username is their school email: firstname.lastname@lumenscholar.org (see School Email section, if needed).

To initially log in, please click the "Forgot Password?" link on the login page and enter the student's school email. The student will then get a link emailed to the school email address to set their own password.

You will create a parent Canvas account to allow you to observe your student in Canvas. A student Canvas account must exist BEFORE a parent account may be requested. The first step is to create a parent account to obtain a pairing code from the student account.

You must be logged in to a student's account to obtain the required pairing code (use the step in the Student Canvas Account Login section above if you are not logged in to your student's account).

Watch the video or follow the steps below to create a parent account.

1. Click on "Account" in the left-hand corner of the screen
2. Click on "Settings"
3. Click on "Pair With Observer" in the bottom, right corner of the screen. A pairing code will be generated and displayed
4. Select and copy the code
5. Click "OK"
6. Click here to create your parent account.
7. Click on the "Parent of a Canvas User?" icon at the top right of the page. A "Parents Signup" pop-up appears
8. Enter your name (parent's name)
9. Enter your email (enter main parent contact email)
10. Create a password and re-enter the password
11. Paste the pairing code you got from the section above
12. Click on the usage agreement box
13. Click "Start Participation". You will log in at the main Canvas login page from now on with the email address you used above.

1. Obtain each of your student’s pairing codes (use the step in "Creating a Parent Account" section to find and copy codes.)
2. Log into your parent account
3. Click on “Account” in the left-hand corner of the screen
4. Click on “Observing”
5. Enter the first student’s pairing code into the box
6. Click the “+Student”
7. Repeat for additional students by entering a new pairing code and following the remaining steps.

Please follow the directions here to adjust your Canvas dashboard.

Once you are logged into Canvas you can update your profile and set your notification preferences. To update your profile picture, click the account icon in the upper left corner of the Canvas menu bar. Click on "Settings" in the pop-up menu, then click on the profile picture to update it. Don't forget to save your profile.

Notification preferences allow users to select how and when they want to be notified when various events occur within the course

Please Note...Notification settings are applied to all courses a user is enrolled in

Student's account already have your school email address as a communication channel

To set your notification preferences, click "Notifications" on the left sidebar

You can hover your mouse over a course activity item to see a description of that notification

Hover over the notification type you want to change and choose immediate, daily, weekly, or none

If you want to receive notification as text messages on your phone, click on "+ Contact Method" on the right side of the screen

1. Go to www.lumenscholar.instructure.com/login/canvas
2. Click on "Forgot Password"
3. Enter email (either Student or parent)
4. Click on "Request Password"
5. Follow the step provided